Following the global COVID-19 pandemic, hospitals have prominently embraced the integration of self-service devices into their operations. This strategic implementation addresses the increased healthcare demands, the scarcity of qualified medical professionals, and the mounting pressures faced by healthcare facilities.
The hospital installs Telpo kiosk to improve patient self-service.
However, amidst the challenges emerged new transformations. In the aftermath of the COVID-19 pandemic, many hospitals have leveraged internet technology and self-service queuing machines to alleviate issues such as difficulties in hospital visits, slow billing processes, medication retrieval, and reimbursement, from both online and offline perspectives.
Internet Remote Consultation + Self-service Appointment
From an online perspective, medical staff can check the patient’s condition and characteristics through an Internet remote consultation system, greatly save medical staff time. Remote consultation will also minimize direct contact to reduce cross-infection risk and raise diagnosis and treatment efficiency.
Otherwise, hospitals can use the self-service kiosks to implement appointment registration, queue number collection, and self-service payment. It will greatly alleviate the long queuing problems, optimize the patient’s medical treatment process, improve the patient’s medical treatment environment and alleviate the shortage of medical staff.
Patients can self-register and obtain consultation guidelines through the kiosk.
Voice Operation Guide
The advanced self-service kiosks can also use cutting-edge technology and voice functions to provide operational guidance for the elderly, disables and initial patients, solving initial operation difficulty. For example, Telpo self-service queuing kiosk TPS716 adopts a high-quality speaker and HD industrial touch screen, guiding the patient to operate the kiosk according to the text information presented at the screen and broadcast operation steps in real-time.
Self-Service Check-in and Payment
Patients can also make an appointment online in advance. When they reach a hospital, they can present the registration QR code in front of the scanning window of the queuing kiosk to check-in and print the numbered receipt. After the consultation, the patient can also use their medical card to pay fees in that kiosk by themselves. Telpo self-service queuing kiosk able to achieve self-service check-in, obtain queue number and self-service payment integration.
Patient’s Temperature Detection
In addition, in order to further relieve hospital clinic pressure, Telpo upgraded self-service kiosk TPS717 supports to detect patient’s temperature and preliminarily judge patient’s physical condition through infrared camera, infrared thermography and temperature measurement algorithm. And customer screen can display knowledge about epidemic preparedness in real-time, and reduce unnecessary panic by delivering the correct message in a timely manner.
During the special time, the medical staff held on to their positions, and at the same time under great physiological and psychological pressure. Adopting the self-service kiosk not only relieves hospital clinic pressure and improves medical staff working efficiency, but also improves hospital service quality to some extent, and shortens patients queuing time.
Finally, we pay tribute to every medical staff who sticks to the front.
Tag: hospital clinic pressure, advanced self-service kiosk, self-service queuing, self-service payment, remote consultation, check-in
Brief Introduction: Telpo is a professional smart payment partner who focuses on the ODM service 20 years. It mainly provides the EFT-POS, cash registers, biometric devices, facial recognition machines, self-service kiosks, and bus validators. Telpo has served for more than 1000 customers abroad, including government, banks, Telecom operators, police stations, Retail shops, and offices. Telpo adheres to R&D and innovation, aiming to provide more intelligent hardware for global partners.
