Enterprise Introduction
Enterprise: WuMart Group
Industry: Supermarket
Size: 1800+ Stores
Telpo Devices Used: Telpo K8 Self-Service Kiosk
Applications: Supermarket Checkout, Face Recognition
Overview of the WuMart Group
Dr. Zhang Wenzhong founded Wumart Group in 1994, making it one of China’s largest digitalized omnichannel retail enterprises. Operating 2,000+ multi-format stores under brands like Wumart, Metro, and B&Q, the group achieves annual sales of over 110 billion RMB and 3 billion in-store visits. As a leading retail chain, Wumart drives industry innovation with a fully digitalized, online-offline integrated strategy, focusing on a fresh produce-centered digital supply chain to enhance efficiency and customer experience.
Pain points retained by previous supermarkets
- Inefficient Membership Management: Supermarkets relying on manual membership sales promotion often face rigid and ineffective strategies, leading to low conversion rates. Additionally, traditional supermarket POS systems require substantial human resources, making promotions costly and inconsistent due to varying skill levels of sales personnel.
- Lack of Self-Service and Digitalization: Many supermarket payment systems still operate under manual membership management models, lacking supermarket self-service capabilities and digitalization. Customers must manually check membership benefits, redeem discounts, and access loyalty programs, resulting in inefficiencies, poor user experience, and complex workflows. Without personalized recommendations, membership services fail to meet customer expectations, making engagement less effective and harder to scale.
- Insufficient Long-term Membership Strategy： Retailers also struggle with long-term membership strategies, relying solely on one-time discounts and promotions to attract members while overlooking customer engagement and personalized services. The absence of data-driven supermarket POS systems prevents businesses from building accurate user profiles, making membership management passive,e and limiting customer loyalty and retention efforts.
Solution
Telpo K8 Self-Service Kiosk with Checkout Desk
What are the advantages of Telpo K8 self-service kiosk?
- Enhanced Efficiency: The implementation of an intelligent supermarket self-service solution marks a transformative step toward smart retail operations. The system enables high-accuracy facial recognition by leveraging an advanced 3D structured light HD camera, turning the device into a multifunctional face recognition kiosk. This allows for instant member identification and secure face-based payments, eliminating the need for manual membership registration and cashier involvement. As a result, labor costs are reduced, while membership sign-up becomes more efficient, intuitive, and aligned with the goals of a modern supermarket self-service ecosystem.
- Interactive Experience: The system also functions as an interactive supermarket kiosk, featuring a 21.5-inch capacitive touchscreen, powered by Android 9.0 and a robust six-core CPU. This configuration delivers fast and seamless user interaction, allowing customers to independently browse loyalty benefits, apply real-time discounts, and participate in personalized promotions.
- Seamless Integration: By integrating directly with the supermarket POS system, the supermarket self-service kiosks create a connected and responsive front-end experience that improves operational efficiency and customer satisfaction. They not only empower customers but also ease pressure on staff during peak shopping hours.
- Modern Payment Methods: The self-service solution supports a variety of modern payment methods, including NFC tap-to-pay, QR code scanning, and real-time receipt printing. These features enrich the supermarket payment system by generating detailed transaction records and enabling data-driven insights into consumer behavior.
- Strategic Engagements： With the addition of self-scan checkouts and dynamic content delivery, the supermarket POS system transitions from a simple payment tool to a comprehensive platform for strategic engagement. Businesses can now evolve beyond traditional discount-focused models and foster long-term loyalty through targeted recommendations and meaningful customer interactions, fully supported by an all-in-one self-service kiosk and self-service cashier machine designed for the next era of retail.
- Scalability and Flexibility: The Telpo K8 Self-Service Kiosk can be easily upgraded and adapted to different retail environments, supporting the integration of new features and functionalities as needed.
Why Telpo?
As smart retail becomes essential for enhancing customer experience and boosting operational efficiency, Telpo empowers software providers, solution providers, and hypermarkets with high-performance, intelligent technologies to accelerate digital transformation. What sets Telpo apart is our powerful customization capability. From device appearance and hardware configurations to software functions and logo branding, every detail can be tailored to meet your unique business needs–enabling you to create differentiated solutions and succeed in a highly competitive market.
Future Outlook on Digitalization
With advancements in face recognition kiosks, contactless payments, and predictive analytics, supermarkets can optimize sales strategies, enhance loyalty programs, and build long-term customer relationships. The continued integration of AI-powered supermarket kiosks and self-scan checkouts will drive the industry toward a more efficient, automated, and customer-centric digital retail experience.
