In the digital era, the demand for self-service kiosks (SSKs) is rapidly increasing, driving the need for robust, flexible, and seamlessly integrable kiosk solutions. To address this evolving market, Telpo, a provider of intelligent self-service terminals and solution provision, has compiled and expanded this Comprehensive FAQ to offer clear answers to your key technical, integration, and procurement questions.
Product Selection and Comparison
This section addresses common models, unique advantages, and guidance on selecting the right kiosk.
1. How do I select the right self-service kiosk for my specific business needs, considering Telpo’s kiosk range?
Choosing the correct kiosk involves assessing your operational environment and functional requirements:
Determine the Scenario & Size:
- High-Traffic / Large Menu: Choose the Telpo self-ordering kiosk K20 (27-inch) for maximum screen size and promotional display capability.
- Mid-to-High Traffic / All-in-One: Choose the Telpo K8 / K8M (21.5-inch) for a balanced floor-standing or wall-mounted solution.
- Small Space / Countertop: Choose the K10 (Desktop) for small convenience stores or constrained counter areas.
Evaluate Integration Needs: If flexibility, easy maintenance, and future-proofing are critical, the modular K1 is recommended for its hot-swappable components.
Specify Peripherals: Confirm essential modules (e.g., NFC, dedicated barcode scanner, Camera) as they are often optional add-ons.
Confirm OS: Determine if your software requires Android (Telpo’s standard, with open SDKs) or specialized Windows/Linux support.
2. What are the key features and options for self-service kiosk models?
Telpo’s kiosks are designed for flexibility and high performance:
- Kiosk Models: We offer a range of self-service kiosks, including the K8M (typically 21.5-inch), K20 (typically 27-inch), and the Telpo K10 (Desktop Self-Service Kiosk).
- Screen: Most models feature a 21.5-inch or 27-inch Portrait PCAP Touchscreen.
- Printer: An 80mm thermal receipt printer with an auto-cutter is standard or optional, with printing speeds up to 220mm/s on models like the K8M. A concealed switch is available on models like the K20 for easy, keyless paper bin access while preventing customer tampering.
- Scanner: 1D/2D barcode scanners are typically supported and can be configured with either a small scan window (as asked about the K8) or a larger window version.
- Payment & Peripherals: Optional modules include NFC/Contactless Card Reader (ISO14443 Type A/B), 4G/3G/2G, Webcam/Camera, 3D Depth Sensing Camera (optional on Telpo K8, K8M, K1 for face recognition/identification), and mounting for external EFT/POS payment devices (SoftPOS compatibility is also highlighted on some models).
- RAM/ROM: Standard configurations often start at 4GB RAM + 16GB ROM, with options to upgrade, for example, to 8GB RAM or larger ROM (128GB), depending on the model (e.g., K8M).
3. What are the unique advantages of Telpo Kiosks compared to other industry competitors?
Telpo’s competitive edge lies in flexibility, open integration, and advanced design for modern use:
- Aesthetic and Durable Design: Compared to traditional kiosks and self-service equipment, Telpo’s kiosks feature an overall modern, minimalist, yet robust and durable design. They are engineered to blend seamlessly with actual usage scenarios.
- Optimized Form Factor: Telpo excels at extreme volume control. For instance, models like the Telpo K10 offer an exceptionally compact form factor, making them highly suitable for small convenience stores or smaller dining outlets where space is at a premium.
- Modular & Open Design: Models like the new kiosk K1 feature a revolutionary modular, plug-and-play design that allows for tool-free, instant component swaps (e.g., scanner, payment terminal, camera) via pogo-pin rails.
- Deep Customization (ODM): With over 20 years of experience, Telpo offers comprehensive ODM services, from hardware/mold design to kernel customization, ensuring a perfect fit for unique business requirements (e.g., specialized peripherals, outdoor-rated casings).
- Seamless Payment Integration: Strong compatibility with external EMV/EFT devices (like Ingenico) and support for SoftPOS solutions ensures maximum payment flexibility across global markets.
3. What is the special feature of the new Telpo K1 self-service kiosk?
The Telpo K1 is designed for superior performance and maintainability:
- Modular & Hot-Swappable Components: Peripherals can be instantly added or changed without complex tools or technical expertise.
- High Performance: Features an Octa-Core 2.2GHz processor and runs on Android 14, providing powerful computing for demanding AI and multi-tasking applications.
- High-Brightness Screen: Features a 400-nit screen for crystal-clear visibility, even in brightly lit environments. Please access the link and get much more details of K1: New Product | Telpo K1: The Best Self-Service Kiosk Revolutionizing Customer Experience
Technical Specifications and Peripherals
This section addresses hardware, configuration, and feature details.
4. Are specific features like barcode scanning and 3D depth-sensing cameras included by default, or are they optional?
Barcode Scanner (Scanning Camera):
- General Scanning: All Telpo kiosks are generally equipped with a built-in scanning camera that is suitable for scanning QR codes on paper and mobile phones.
- Specialized Scanning: For specific application scenarios, such as scanning product barcodes in supermarkets or retail, a dedicated, high-speed barcode reader/module is an optional feature.
- Custom Brand: If you require a barcode reader from a specific brand, please contact the sales team for selection and customization.
3D Depth Sensing Camera (Facial Recognition):
- This function is optional and should be confirmed with the sales personnel. Products such as the Telpo K8M, K8, and new kiosk machine K1 are capable of having the facial recognition camera installed.
5. What are the configuration options for RAM and Storage (ROM)?
Standard configurations often start at 4GB RAM + 64GB ROM. We support upgrades up to 4GB RAM and 128GB ROM. If you require even larger storage space, this can be accommodated through our customization services.
6. What do the “Smart Card Reader” and other payment peripheral options include?
- NFC Card Reader: This typically refers to an optional integrated module compliant with standards like ISO14443 Type A/B
- Payment Integration: We offer support for various EMV modules, bracket mounting for external EFT POS devices (e.g., Ingenico), and SoftPOS compatibility for comprehensive transaction support.
7. Do your kiosks support accessibility features such as Braille keys or other functions for visually impaired users?
This is a critical requirement for public service kiosks. While standard models focus on touchscreens, we can include features like Braille keys or other accessibility-focused components as part of our customization (ODM) service. Please specify your compliance standards for a detailed solution.
8. What connectivity options are supported (e.g., Wi-Fi, RJ45, LTE)?
Our kiosks support a full range of connectivity:
- Wired: Standard RJ45 Ethernet port (often wired through the base) and necessary AC power input.
- Wireless: Wi-Fi/Bluetooth (dual-band supported).
- Cellular: Optional LTE/GPRS/WCAMA module for locations without fixed-line internet access.
9. What Screen Sizes Does Telpo Offer?
Selecting the optimal screen size for a self-checkout or self-service electronic kiosk is essential for customer experience and operational efficiency. Telpo provides a flexible hardware range with optional display sizes to meet diverse business needs.
Telpo’s self-service kiosk displays are highly optional and available across both standard and custom configurations:
- Compact Models: 10-inch to 15.6-inch (e.g., Telpo K10, K10MINI) — Ideal for limited counter space and queue management.
- Standard Models: 21.5-inch to 27-inch (e.g., K1, K8M, K20) — Optimal for high-visibility self-ordering and retail self-checkout applications.
- Specialized/Custom: 32-inch, 42-inch, and beyond — Available for unique ODM projects requiring extra-large displays (e.g., specialized service stations or major retail custom solutions).
Telpo’s Commitment to Display Flexibility
- Standard Availability: Our most popular sizes are 10″, 15.6″, 21.5″, and 27″.
- ODM Service: We offer customized screen sizes and dual-screen configurations for unique project specifications, ensuring the perfect visual footprint for your application.
- Application Versatility: Our size range supports everything from restaurant dish ordering and retail self-checkout to specialized self-service gas station terminals.
Software, OS, and Integration
This section focuses on operating systems, development, and application deployment.
9. Can I purchase the kiosk as hardware only (without an OS) and deploy my own application?
We provide the option to purchase hardware only, which is ideal for system integrators and software developers. We also offer SDKs and technical support to facilitate the development and integration of your proprietary application.
The primary operating system for the majority of our standard devices is Android. However, if your project specifically requires Windows (e.g., Win10, Win11) or Linux operating systems, please provide your detailed project requirements and contact our sales personnel for specialized hardware support and configuration.
10. Does your Android OS support Google Mobile Services (GMS)for European markets and SoftPOS solutions?
GMS support is available depending on the specific model and order configuration. This is crucial for certain European-based SoftPOS solutions. Please confirm your specific GMS requirements with our sales team during the inquiry phase.
11. What integration support do you offer for third-party ordering applications and web apps?
We provide an open operating system (preferably Android) environment, access to the necessary SDKs (Software Development Kits), and the ability to integrate third-party APIs to ensure seamless deployment of your custom ordering software or web app.
12. Is the Telpo Kiosk machine suitable for AI applications?
Yes. Our latest models (e.g., K1) feature high-performance, multi-core processors, sufficient RAM/ROM, and support for AI-ready components like the array microphone, facial recognition Camera, and powerful Android OS (up to Android 14). This hardware foundation is ideal for demanding AI applications such as automated voice ordering, complex facial recognition, and data analytics.
Customization, Use Cases, and Compliance
This section covers service scope, ideal scenarios, and regulatory compliance.
13. What aspects are included in Telpo’s self-service kiosk customization services?
Our comprehensive customization services (ODM/Joint Design Manufacturer (JDM)) include:
- Hardware Design: Customizing the outer shell/mold, color, VESA mounting, and component arrangement.
- Peripheral Integration: Integrating non-standard components (e.g., specialized printers, ID/passport scanners, accessibility keys).
- OS & Software: OS kernel modification, provision of SDKs, and custom Telpo OS UI/UX design.
- Branding: Offering brand labeling/logo customization.
14. What are the ideal scenarios and applications for Telpo self-service machines?
Telpo Kiosks are highly versatile and are currently used across:
- Retail & QSR: Kiosk for self-ordering in fast food restaurants (e.g., Burger King), self-checkout in supermarkets and convenience stores (e.g., Meiyijia Store).
- Transportation & Tourism: Ticket validation, self-ticketing, and check-in (e.g., Trip.com attractions).
- Public Services: Visitor management, queue management systems, and telecom self-service.
- Entertainment: Lottery product purchasing (e.g., Croatian Lottery terminals).
15. Do your kiosks have all the necessary certifications for use in the European Union (EU)?
Yes, our products typically carry required certifications such as CE and FCC. We recommend confirming specific certification needs with our sales team for your chosen model and its final configuration to ensure full regional compliance.
16. Do you offer outdoor kiosks?
While our K-series is for indoor use, we have ODM expertise in developing industrial and highly-protected outdoor kiosk terminals. Please submit your specifications regarding environment, display brightness, and IP rating for a tailored proposal.
Commercial and Service Inquiries
This section addresses pricing, lead times, and post-sales support.
17. How can I obtain pricing and quantity discounts(sample, 100 pcs, 500 pcs)?
Please contact our sales team directly with your required model(s), detailed specifications (RAM/ROM, peripherals), and target quantity. We will provide a prompt quotation with volume-based pricing, including rates for a single sample unit.
18. Do you provide on-site maintenance and support services in international locations (e.g., South Korea)?
We work with an extensive network of global partners and distributors. On-site maintenance and support can be arranged through our regional service agreements or authorized system integrators in locations like South Korea. Please contact our sales team for more information.
19. Can you provide a presentation about your App Store platform and hardware management tools (MDM)?
Yes, we can provide a detailed presentation on our Telpo App Store and Mobile Device Management (MDM) tools, which assist with remote configuration, software updates, and performance monitoring.
Ready to experience the difference that world-class manufacturing makes?
Contact our solutions team to discuss your specific kiosk hardware manufacturing requirements.
