In the last few years, the retail giant Walmart has been investing in new technology to maintain its competitive edge in the retail industry. Lately, Walmart introduced drones to expand its delivery operations, which has been available in 7 states in the U.S.

How drones benefit Walmart’s businesses?

1. Faster delivery

As drones can bypass road traffic and achieve the destination directly, drone delivery enables higher delivery efficiency. This helps Walmart provide customers with same-day or even quicker delivery options, and therefore enhance the overall online shopping experience.

2. Lower delivery costs

According to the data, drone delivery is a more cost-effective choice, for the reason that it requires less manpower and fuel. Besides, the drones can reach remote or hard-to-access locations where traditional delivery vehicles may be difficult to achieve and thus serves a broader customer group.

3. Improved warehouse operations

The drone delivery helps Walmart achieve an intelligent warehouse operation by autonomously navigating through storage areas, monitoring inventory levels, and performing regular inspections. This automation leads to improved productivity and efficiency.

From the contents above, we can make a conclusion that what Walmart pursues is high efficiency and low operation costs. In addition to drone delivery, Walmart has invested in other new retail technologies to get ahead of its competitors.

Self-checkout kiosk is one of the advanced technologies that Walmart introduces.

Walmart was one of first major supermarkets to introduce self-service kiosks. As early as in the early 2000s, Walmart began rolling out self-checkout kiosks in its stores. Since the mid of this century, kiosks have been more widely available in numerous Walmart locations. What’s more, the number of Walmart stores equipped with kiosks has been increasing steadily over the years.

What benefits do self-checkout kiosks bring to Walmart?

1. Higher checkout efficiency

Self-checkout kiosks allow customers to scan and pack their items on their own, which reduces wait times compared to traditional checkout lanes. More customers can be served for checkout at the same time, and the overall operating efficiency is improved.

2. Reduced labor costs

By implementing self-checkout kiosks, Walmart can reduce the number of employees required for checkout duties. Employees play the role of assisting and supervising rather than operating, which requires less time to train new employees and reduces the loss caused by manual errors. Therefore, Walmart is able to allocate resources to other areas and optimize labor costs.

3. Elevated customer experience

Self-checkout kiosks give customers more control over their shopping experience.  They can scan and bag items at their own pace, ensuring that they have the correct items and prices before completing the transaction. On the large touchscreen of the kiosks, customers can clearly know their shopping lists and it’s more convenient for them to confirm their shopping expenditure.

The introduction of self-checkout kiosks at Walmart provides customers with a range of benefits, including faster checkout, greater control, convenience, and more choices, while also helping Walmart optimize its operations and improve customer satisfaction.

In addition to Walmart, more retail brands are actively embracing self-service technology. Telpo self-service kiosks have empowered chain supermarkets such as AEON and METRO Supermarket to streamline the checkout process, elevate customer experience and enhance customer loyalty.

Telpo has a big self-service family that covers self-service kiosks with different screen sizes and function configurations. Telpo kiosks have served quick-service restaurant chain giants like McDonald's and Burger King, well-known convenience brands including Meiyijia and Bianlifeng, large supermarkets such as Outlet, AEON, METRO Supermarket, etc. With 24-year customization and manufacturing experience, Telpo has the confidence to satisfy all your demands. Welcome to contact us for more details.

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